Reference

Legal Framework for Your bajie Account

Access to bajie and its services depends on your local law and eligible regions — we want that to be clear from the start.

Account TermsData PracticesWallet PolicyEligibility by RegionContact Rights
bajie Legal Framework for Your bajie Account
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you need to raise a legal query, request account data, or flag a terms concern, our support team handles these through the channels below. For account-specific matters, have your registered mobile number ready — the same one linked to your bKash, Nagad, or Rocket wallet — so we can verify and respond without delay.

Team online

Live Chat

Open the chat widget from your account dashboard to reach our support team directly. Policy and account queries are handled during staffed hours.

Email Support

Send detailed legal or data requests to our support email. Include your account ID and the specific policy section your query relates to for a faster response.

Account Help Centre

The Help Centre inside your account covers common policy questions, wallet terms, and how to submit a formal data or account request without contacting support.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data — including wallet identifiers linked to bKash, Nagad, or Rocket — is stored with encryption at rest and in transit. We do not sell personal data to third parties, and we do not share wallet details with any party outside of what is required to process your transactions. You can request a copy of the data we hold on your account, ask for corrections, or request deletion by contacting support through the channels above.

Data Retention

We retain account and transaction records for the period required by our operational and legal obligations. After that period, data is deleted or anonymised in line with our internal retention schedule.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the account lock option in settings or contact support immediately.

Data Requests

To access, correct, or delete your personal data, submit a request through the Help Centre or email support with your account ID. We aim to respond within the timeframe required by applicable policy.

Common Legal and Account Questions

These are the questions we hear most often about how our terms, data practices, and account policies work. If your question is not covered here, reach out through live chat or email support.

Access to bajie depends on your local law and eligible region. We do not make legal determinations on your behalf — you are responsible for confirming that use of the platform is permitted where you are located.

Submit a data access request through the Help Centre inside your account, or email support with your account ID. We will respond with the data we hold on your account within the applicable timeframe.

Yes. Send a deletion request via email support or the Help Centre. Note that some records may be retained for the period required by our operational obligations before full deletion is completed.

Wallet identifiers are stored encrypted and used only to process your transactions. We do not share these details with third parties outside of what is required to complete a deposit or withdrawal.

We notify account holders of material changes through the contact details registered on your account. Continuing to use the platform after that notice means you accept the updated terms.

Use the account lock option in your settings immediately, then contact support via live chat or email. Have your registered mobile number ready so we can verify your identity and investigate quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.